Version of : 16 August 2026
Florian Berger
Entreprise individuelle
Rue de Gland 46, 1115 Vullierens, Suisse
florian@proglabai.com
These terms govern orders for individual training programs, the matching access to the ProgLabAi application, and, where ordered, the Premium follow-up option.
These terms apply in the version displayed and accepted at the time of the order.
Before paying, you can review your request, your chosen tier and the total price, and correct what you entered. You confirm having read and accepted these terms through a dedicated box that is never ticked for you.
Your own terms apply only if we accept them in writing.
The service is intended for people aged 18 or over. An order for a minor requires the prior agreement of their legal representative and our express agreement.
An individual training program, built from the information you provide and reviewed by a competent person before delivery. A cycle runs 4 to 16 weeks, according to what you choose. Access to the application is included for the duration of the cycle stated in your order confirmation.
What is sold is a bespoke intellectual work, not a subscription and not a product held in stock. There is no automatic renewal.
The contractual features are those shown in the summary and in the order confirmation: the length of the cycle, the disciplines, the weekly volume, the tier chosen, and the Premium follow-up option where taken.
Illustrations and examples shown on the site imply no guarantee of any particular result.
The option gives access, for the duration of the cycle and for at most 16 weeks, to a conversation with your assigned coach about your program.
It includes a reassessment every 4 weeks where your progress and the information you send justify a change. It does not guarantee a change at every checkpoint.
Messages are answered within a usual time, generally within three working days. The follow-up is neither a medical service nor an emergency service.
You may end the follow-up by email. What has already been performed remains due. Because the option is billed in blocks of 4 weeks, blocks not yet started are identifiable as such and are refunded; the block in progress is due in full. This is subject to mandatory rights and to the rules on termination at an inopportune time under Swiss law.
The contract is formed when all three of the following have happened: you validate an order through a button that states the obligation to pay; the payment is confirmed; and we send you an electronic order confirmation.
The confirmation states at least the service ordered, its price, the date, and the order number.
We may decline an order that goes reasonably beyond our competence, shows an apparent contraindication, pursues a goal we cannot honestly take on, or remains too vague despite a request for clarification. The payment is then refunded in full.
You undertake to give accurate, complete and current information, in particular about your training level, your experience, your goals, your availability, your equipment, and any injuries, pain, conditions or restrictions you know of, including advice received from a health professional.
You tell us without delay of anything that changes and could affect whether the program still suits you.
You remain responsible for how you perform the exercises, for the loads you choose, and for adjusting intensity to your actual condition.
Prices are in Swiss francs, including any taxes legally due. They depend on the complexity of the request: the number of disciplines and the weekly volume. Your tier is worked out automatically from your brief and shown to you before any payment.
To any of them you may add the Premium follow-up option, at CHF 39 per block of 4 weeks, billed for the whole length of the cycle. A cycle of 8 weeks therefore costs CHF 78 for that option, and one of 16 weeks costs CHF 156. A started block is due in full.
The total price is shown before you validate. No compulsory charge that was not announced can be added afterwards.
The prices that apply are those accepted at the time of the order. A later change of tariff does not apply to orders already formed.
Payment is handled by Stripe Payments Europe Ltd. Stripe's own terms and processing may also apply to the payment operation.
A promotional code may be used only under the conditions it was issued with. Unless stated otherwise it is neither exchangeable for cash nor combinable. An order brought down to CHF 0 remains subject to these terms in full.
The program and your access details are sent to the email address you gave, within 10 working days of the contract being formed, subject to any missing information or clarification we have asked you for. Where performance depends on your answer, the period is suspended until we receive it.
If delivery does not happen within the announced period, you may demand performance and set a reasonable additional period. If the program is still not delivered when that period expires, you may withdraw from the contract, save where an additional period is legally unnecessary.
Swiss law provides no general right of withdrawal for an online purchase. We nevertheless grant you the following right, of our own accord.
As long as the program has not been delivered, you may cancel your order without giving a reason, by sending a clear email to florian@proglabai.com. The request counts as received on the day the email reaches us. The price paid is refunded in full, normally to the original means of payment, within 14 days.
Once the program has been delivered, a simple change of mind gives no right to a refund.
This article does not limit your rights in case of delay, non-performance, defect or lack of conformity: those are covered by articles 8 and 10, and nothing here takes them away.
We warrant that the program delivered matches, in its essential features, the order accepted and the relevant information you provided before it was written: conformity with the brief, the length and disciplines ordered, the absence of significant material error, general consistency with what was communicated, and the human review promised.
Please check the program on receipt and report any defect promptly, describing the problem precisely enough to be acted on.
Where a defect is established, we first have a reasonable period to correct the program free of charge. If correction is impossible, refused, or fails after a reasonable number of attempts, you may ask for a proportionate reduction of the price or, where the defect is serious enough to make the program unusable or unfit for its agreed purpose, for the contract to be rescinded and the corresponding amount refunded.
Defects that could not reasonably be found on the initial check must be reported promptly after they are discovered.
The following are not defects: the absence of any particular sporting result; a subjective preference that does not depart from the order; the consequences of incorrect, incomplete or late information; a change made to the program without our agreement; and an incompatibility arising from an injury, condition or restriction that was not disclosed.
Your mandatory rights are reserved.
A program is not a diagnosis, a treatment, a medical consultation, physiotherapy, or a promise of recovery.
Seek the advice of a health professional before starting or stepping up physical activity where your situation calls for it, in particular after an injury, during illness or pregnancy, under medical treatment, or when returning after a long break.
Stop training and seek appropriate medical advice in case of unusual pain, faintness, dizziness, breathing difficulty or any other worrying symptom. We provide no emergency service.
We are liable for direct loss caused by a culpable breach of our contractual obligations.
To the extent the applicable law allows, we are not liable for indirect or consequential loss, nor for the loss of a sporting opportunity.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded, in particular for wilful misconduct, gross negligence, or where mandatory rules protect life or bodily integrity.
Access is personal and may not be passed to a third party.
We aim for reasonable availability. Interruptions may occur for maintenance, security, updates, or through events beyond our control.
A short interruption of minor importance gives no right to a refund. Where a substantial unavailability lastingly prevents use of the service, we offer an appropriate extension, an equivalent solution, or a proportionate reduction.
We may suspend access in case of abuse, of a compromised account, or of a serious breach of these terms, with prior warning where circumstances allow.
Subject to payment, you receive a personal, non-exclusive and non-transferable licence to use the program for your own training.
You may keep a copy and pass it to a professional who supports you personally, such as a doctor, physiotherapist or trainer, to the extent needed for that support.
Resale, publication, making available to the public, commercial reproduction and systematic distribution to third parties are not allowed without written permission.
The training data you enter remains yours, subject to the processing needed to perform the contract and described in the privacy policy.
Processing is described in the privacy policy on this site.
Some information about health, injuries or physical capacity may amount to sensitive personal data. It is collected and used only as far as needed for the purposes stated.
The data needed for payment is processed by Stripe. We never hold full card details.
Neither party is liable for a delay caused by an outside event it could not reasonably foresee or avoid. The party affected informs the other as soon as it can. Where the impediment lasts and lastingly deprives the contract of its purpose, either party may end the performance not yet carried out; the corresponding amounts are refunded.
Any complaint may be sent to florian@proglabai.com, or by post to the address in article 1. We aim to answer within 10 working days.
The contract is governed by Swiss substantive law, excluding its conflict-of-laws rules.
For clients acting as consumers, the mandatory places of jurisdiction provided by the applicable legislation are reserved. Choosing Swiss law does not deprive a consumer domiciled abroad of mandatory protections they cannot validly waive.
Otherwise, the courts of the provider's domicile have jurisdiction.
The version that applies is the one accepted at the time of the order. A later change does not apply retroactively to orders already formed. We keep the version applicable to each order, and recommend you save a copy.
Should any provision be invalid, the others remain. The provision concerned is replaced, as far as the law allows, by the valid rule closest to its economic purpose.
Last updated : 16 August 2026